Support

Before you write

• Credits & Orders in your account shows your balance, each credit change, and the status of every order.
• My Images lists your results, including generations still running or that failed.

Purchases and credits

Include the order number from Credits & Orders and the email you signed in with. Refunds are reviewed by hand; there is no self-service refund.

A generation did not work

Include the work or generation ID if available, roughly when it happened, the model you used, and what you saw. Do not include passwords or payment card details. A failed generation returns its credits automatically; if your balance looks wrong, include the numbers you expected.

Report prohibited content

If you see a generated image or prompt that breaks our content standards (rights infringement, child sexual content, deception or impersonation, pornography / NSFW, graphic violence or gore, or hate speech), use the Support page with a subject starting with “Report”. Include when it happened, the model if you know it, a link or description of the result, and why it is prohibited. We review reports by hand and may remove the result or suspend the account under the Terms of Service. For non-consensual intimate imagery (NCII), use “Report NCII” and do not attach the image.

Your data

To request a copy, a correction, or deletion of your account data, write from the email address on your account and start the subject with “Data request”. We may ask you to confirm you own the account. See the Privacy Policy for what is kept and for how long.

What not to send

Never send your password, payment card details, or images you are not comfortable sharing.